1. Information We Collect
1.1 Information You Provide Directly
When you contact us, submit a form, or engage our services, we may collect:

• Full name

• Email address

• Phone number

• Mailing address and property address

• Insurance policy information and claim details

• Description of loss or damage sustained

• Any other information you voluntarily provide

 
1.2 Information Collected Automatically
When you visit our website, we may automatically collect certain technical information, including:

• IP address and general geographic location

• Browser type and version

• Device type and operating system

• Pages visited and time spent on the site

• Referring URLs

• Cookies and similar tracking technologies

 
1.3 Information from Third Parties
We may receive information about you from third-party sources such as referral partners, review platforms, or publicly available databases, to the extent permitted by applicable law.
 
2. How We Use Your Information
We use the information we collect for the following purposes:

• To evaluate your insurance claim and determine how we can assist you

• To communicate with you about our services, your claim status, or your inquiries

• To provide, maintain, and improve our public adjusting services

• To comply with our legal and regulatory obligations as licensed public adjusters

• To protect against fraud, unauthorized activity, or legal liability

• To send you service-related communications, updates, or educational information (with your consent where required)

• To analyze website usage and improve user experience

 
3. Sharing of Your Information
We do not sell your personal information. We may share your information in the following limited circumstances:
 
3.1 Service Providers
We may share information with trusted third-party vendors who assist us in operating our business, including technology providers, communication platforms, and professional services firms. These vendors are contractually required to use your information only to provide services to us.
 
3.2 Insurance Companies and Related Parties
As a public adjuster acting on your behalf, we will necessarily share claim-related information with your insurance carrier, independent adjusters, mitigation companies, and contractors as required to pursue and settle your claim.
 
3.3 Legal and Regulatory Compliance
We may disclose your information if required to do so by law, subpoena, court order, or in response to a request from a governmental or regulatory authority.
 
3.4 Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website of any such change.
 
4. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to enhance your experience. Cookies are small data files stored on your device. We use them to:

• Remember your preferences and settings

• Analyze website traffic and usage patterns

• Enable third-party analytics and marketing tools

 
You may disable cookies through your browser settings; however, some features of our website may not function properly if cookies are disabled. We honor browser-based opt-out signals where applicable.
 
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements. Claim-related records may be retained for a period required by applicable state insurance regulations, typically a minimum of five (5) years.
 
6. Your Privacy Rights
6.1 Nevada Residents
Under Nevada law (NRS Chapter 603A), Nevada residents have the right to request that we not sell their personal information. As noted above, we do not sell personal information. You may still submit a request to verify this practice by contacting us at the information below.
 
6.2 Florida Residents
Florida residents may have certain rights under Florida law regarding their personal information. We comply with all applicable Florida privacy statutes. If you believe your rights have been violated, you may contact us directly or file a complaint with the Florida Department of Agriculture and Consumer Services.
 
6.3 California Residents
If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA) / California Privacy Rights Act (CPRA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt out of the sale of personal information (we do not sell personal information). To exercise these rights, contact us using the information below.
 
6.4 All Users
Regardless of your location, you may contact us to:

• Request access to the personal information we hold about you

• Request correction of inaccurate information

• Request deletion of your information (subject to our legal and regulatory obligations)

• Opt out of marketing communications at any time

 
7. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted communications, restricted access controls, and secure data storage practices.
 
No method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
 
8. Children's Privacy
Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child under 13 has provided us with personal information, we will delete such information promptly.
 
9. Links to Third-Party Websites
Our website may contain links to third-party websites, resources, or services. We are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any third-party site you visit.
 
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the effective date at the top of this policy and, where appropriate, notify you by email or by posting a notice on our website. Your continued use of lionessclaims.com after the effective date of any update constitutes your acceptance of the revised policy.
 
11. Contact Us
If you have questions, concerns, or requests related to this Privacy Policy or our data practices, please contact us:
 
Lioness Claims, LLC
Email: lionessclaims@gmail.com
Nevada Office: 702-369-1188 | 3651 S Lindell Rd Suite D398, Las Vegas, NV 89103
Florida Office: 407-LIONESS | 3690 N Brookshire Pt., Crystal River, FL 34428